In her early days as an emergency room physician, Doctor Joanna Myer treated a child who had suffered a second degree burn. After the child had been treated and was being prepared for discharge1. Doctor Myer talked to the parents about how they should care for the child at home. Also listening to her were a half a dozen other family members. A few hours later, when she came to say goodbye, the family asked her to settle an argument they'd been having over exactly what advice she had given. "As I talked to them. I was amazed2." she said. "All of them had heard the simple instructions I have given just a few hours before, but they have three or four different version3.The most basic details were unclear and confusing.I w
