1）For Delay in Shipment （由于发货延迟而抱怨）
Dear Sirs,
The furniture we ordered from you should have reached us a week ago.Needless to say, the delay in delivery has put us to great inconvenience.It is therefore imperative that you dispatch them immediately.Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
Please look into the matter as one of urgency and let us have your reply as early as possible.
Yours faithfully，
Jorn Thomas
亲爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。
请紧急处理此事，并尽快告知结果。
2）For Poor-Packing （由于包装不妥提出索赔）
Dear Sirs,
We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you.It was found upon examination that 10%of them are broken and some are badly scratched, obviously due to the improper packing. Therefore，we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost.This is the amount by which we propose to reduce our selling price.If you cannot accept, Im afraid w
